One contract. Every property. SLA-backed.
Apex manages grounds for 185 commercial accounts across San Diego County — totaling 4.2 million square feet of maintained acreage. We are built for the operations director who owns six properties on three different management contracts and wants exactly one phone number.
Six property types. Six playbooks.
We do not treat a Class A office park the same way we treat a 600-acre HOA. Each vertical has dedicated supervisors, a tailored scope template, and a reporting cadence built for that industry's stakeholders.
| Code | Vertical | Typical site size | Avg. monthly contract | Operating notes |
|---|---|---|---|---|
| OP | Office Parks & Corporate Campuses | 5 – 80 acres | $8,400/mo per 10 acres | High-visibility entry sequences. Annual color rotations. Walking-trail upkeep. Predictable Mon-morning condition for tenant experience teams. |
| RT | Retail Centers & Anchor Plazas | 2 – 30 acres | $4,200/mo per 10 acres | Tight overnight service windows. Pedestrian-zone safety inspections. Tenant compliance reporting to ownership groups. |
| HM | HOAs & Master-Planned Communities | 20 – 600 acres of common area | Negotiated per RFP | Board governance fluency. Reserve-study input. Resident communication portal. CC&R-aligned plant palette enforcement. |
| HS | Hospitality (Hotels, Resorts, Event Venues) | 3 – 60 acres | Custom · brand-standard tier | Five-star guest sightlines. Event-driven scheduling. Coordination with banquet teams. Photo-ready arrival forecourt at all times. |
| MU | Municipal & Civic | 10 – 250 acres | Public-RFP awarded | DIR compliance. Prevailing-wage payroll. Public-meeting reporting. Right-of-way maintenance with traffic-control plans. |
| HC | Healthcare Campuses | 8 – 60 acres | $11,000/mo per 10 acres | Patient-experience landscape priority. Quiet equipment windows. Strict pesticide protocols. Helipad clearance compliance. |
Three contract tiers. Spelled out.
Every Apex contract states the SLA in plain English on page two. No interpretation, no fine print. If we miss a window, the missed visit is credited within ten business days — automatically.
| Tier | Standard response | Emergency response | Dispatch channel | Reporting | Escalation path |
|---|---|---|---|---|---|
| Standard | 48 business hours | Next business day | Email + voicemail | Monthly PDF | Account manager only |
| Professional | 24 business hours | 4-hour response, weekdays | Direct dial + 2-hr ack | Bi-weekly photo report | AM + Ops Director |
| Enterprise | Same business day | 4-hour, 24/7/365 | Dedicated dispatch line | Weekly + monthly KPI dashboard | AM + Ops Director + VP Operations |
90 days from contract signing to steady state.
Half of our new accounts come from properties switching vendors mid-contract. We have done this 60+ times. Here is what the runway looks like.
- Week -4
RFP scoring & scope alignment
We review your current contract, prior 12-month service logs, and any deficiency lists. Meet with your previous vendor when possible to capture institutional knowledge.
- Week -2
Site mobilization plan
GIS map walk, asset inventory (every tree, every controller, every bed), photographic baseline of current conditions. Both parties sign the asset condition report.
- Day 1
Crew on site
Dedicated crew introduced to your facilities team. Vehicle decals carry your account manager's direct line. We provide a one-page tenant-facing FAQ for your front desk.
- Day 30
First QBR & punch-list close
Walk the property with stakeholders. Review the deficiency list inherited from the previous vendor and confirm what we closed, what was descoped, and what needs a separate proposal.
- Day 90
Steady state
Photo reports landing on your calendar. KPIs trending. Most accounts hit steady state by week 12 — no surprises after this point unless we surface them first.
What your risk-management team will ask for.
- Insurance
- $5M general liability · $2M auto · $1M umbrella · Workers' Comp Class 0042. Certificates of insurance issued same-day on request, with custom Additional Insured language.
- Licensing
- CA C-27 Landscape Contractor · QAL Branch 3 Pest Control Advisor on staff · CA DIR Registered Public Works Contractor (#PW-1000023014).
- Safety
- OSHA 10 across all field crews · OSHA 30 for foremen · weekly tailgate meetings · monthly safety committee with EMR audit access on request. EMR 0.73.
- Sustainability
- Carbon-tracked fleet (40% electric handheld, 100% by 2027) · ISO 14001 environmental management · USGBC LEED O+M consulting for client buildings.
- Data & Reporting
- GIS-mapped properties · QR-code work-order tracking · client-facing portal (Aspire CRM). Quarterly business reviews with site walk.
Send us your portfolio. We'll send a real proposal.
A site walk on every property, a unified scope, and a single-number monthly invoice — usually within fifteen business days of RFP receipt.
Request a portfolio proposal →Or contact our contracts desk: (619) 555-0505